Frequently Asked Questions

About the Companies

 Who is Loot Studios?

We are Loot Studios, a creator of high-quality, super-detailed miniatures for tabletop gaming and painting. We design fantasy and sci-fi worlds. While we primarily offer a digital subscription for 3D printing, we partner with expert retailers like Lethal Shadows to make physical miniatures available to everyone.

Who is Lethal Shadows?

Lethal Shadows is an official, authorized retailer that sells physical versions of our Loot Studios miniatures. They handle the printing, sale, and shipping of these specific products.

About the Product

What are these miniatures?

These are high-quality, physical miniatures originally from Loot Studios. We, Lethal Shadows, are an official reseller of these pre-printed figures

What material are the miniatures made of?

The miniatures are made from high-quality resin, known for capturing fine details and providing excellent paintability.

Are the miniatures pre-assembled and painted?

No. These miniatures are sold unpainted. The models will be printed and shipped in the provided parts. So if a model has a model and base it’ll ship as a model and base. If a model comes in 5 parts, it’ll be shipped in 5 parts.

Ordering, Shipping & Support

Who handles the sale, shipping, and delivery?

All sales, shipping, and delivery for these physical miniatures are handled 100% by Lethal Shadows. They are responsible for getting your order to you.

How do I place an order?

You can order directly through our secure Shopify store. Simply add your desired items to the cart and proceed through the checkout process.

Where do you ship to?

We currently ship within the United States. Please check the shipping information at checkout for details and any potential restrictions.

What are the shipping times and costs?

Shipping times and costs are calculated at checkout based on your location and order size.

Problems & Contact

 I have a problem with my order/the product (e.g., missing item, damaged miniature). What should I do?

Please contact Lethal Shadows directly for any issues related to your purchase at https://www.lethalshadows.com/contact-us. Include your order number and details about the issue, and the Lethal Shadow team will assist you.

I need to change or cancel my order. Who do I contact?

Please contact Lethal Shadows directly at https://www.lethalshadows.com/contact-us. Include your order number and details about the issue, and the Lethal Shadow team will assist you.

Who do I contact for any other questions?

For questions about Loot Studios, our products, or subscription plans, please check our official website https://lootstudios.com/. For any questions regarding your purchase, order status, or shipping, please contact Lethal Shadows at https://www.lethalshadows.com/contact-us